Purchased rope ends

Heavy26R

Heavy26R

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Recently ordered a new cut of rope for a new lanyard. I was upset that it was a foot short but no biggy. Threw it in the bag and go to use it today, one end is not seared. Kinda pissed. Easy fix but + a foot short makes me mad. All my purchases have always been ready for use. What's the norm?
 
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Heavy26R said:
Recently ordered a new cut of rope for a new lanyard. I was upset that it was a foot short but no biggy. Threw it in the bag and go to use it today, one end is not seared. Kinda pissed. Easy fix but + a foot short makes me mad. All my purchases have always been ready for use. What's the norm?
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I've rutinely bought 600' reels that end up being 10' short. The answer I received from the company that sold it to me was that the rope stretches when they pull it through the counter. I felt like asking if they were using a forklift to pull it through the counter.
 
I've heard that excuse also, but how does that apply when dealing with dyneema or Vectran, that don't stretch much. And if they know about it, why aren't they adding more to make up for the shortage.

West Marine adds an extra foot, no matter what length you buy.
 
My cut of rope was only 30' for some lanyards. I measured three times and it's only 29'. One end melted, one end taped and not a single strand looks or feels melted. Not the cover or the core. I was pissed about a missing foot, and called to complain. When I went to use it a few days later and the one end wasn't melted I was really pissed. I called again and they are sending a replacement.
 
During the era of transition from natural fiber ropes tomsynthetics the issue of 'short spools' came up. And, it was rare to get a 'long' spool. Maybe, in reality though, no one complains about getting more only. About getting less

After hearing the reason given about rope stretch purchasers were skeptical. After pushing the question back from sales reps to production and engineering what we found was that spools of rope were made by weight. This is where the length issue was settled. Same amount of fiber just shrunken a little bit

Of course, this is in 600' spools and long lengths. Not in 20' lengths!
 
I always find it interesting when people act like you're crazy because you want them to keep to the agreed upon norm. And of course they have a perfect excuse for why that is.

What really strikes me as funny is imagining all the frantic girations they would go through if you played by the same rules. Oh no, I weighed out the one dollar bills before I Fedexed them for payment. Must have collected some dirt and sweat - that's why you only got 590. Buck up buttercup.
 
@Merle Nelson

Agreed. The question was asked:

If the 600' spools consistently came up _____ feet short why not make an adjustment to the rope counter or scale?

As I was typing here I had a question or end users who've been shorted

What are you using to measure rope lengths?
After the new rope has been broken in have the ropes bEen remeasured?

I have an Olympic 1430 rope counter. The same As you'll see in booths at TCIA Expo vendors I've checked the accuracy with a 100' stainless steel
Tape measure. It's spot on. So, coming off the spool I know what I was using.

Never did a measurement after breaking in a rope
Though
 
I’ve had some inaccuracies in spools but I chalk that up to my measurements being painted on the shop floor. If I order a specific length I expect that length or a bit extra. Bakers dozen kinda thing. Unless you order bungee cord you shouldn’t lose a foot to stretch in 30 feet of cordage. Now I want to check my tenex orders a bit closer
 
Heavy26R said:
My cut of rope was only 30' for some lanyards. I measured three times and it's only 29'. One end melted, one end taped and not a single strand looks or feels melted. Not the cover or the core. I was pissed about a missing foot, and called to complain. When I went to use it a few days later and the one end wasn't melted I was really pissed. I called again and they are sending a replacement.
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Are you willing to name what vendor of arb goods you had this issue with? Thanks.

Tim
 
Heavy26R said:
Recently ordered a new cut of rope for a new lanyard. I was upset that it was a foot short but no biggy. Threw it in the bag and go to use it today, one end is not seared. Kinda pissed. Easy fix but + a foot short makes me mad. All my purchases have always been ready for use. What's the norm?
Click to expand...

Hey, Heavy26R, welcome to the TreeBuzz forum! I think you are going to like it here!

I had kind of a similar experience to yours with regard to the end of a rope not being finished off. When I bought my first rope, it was a dynamic rope bought from Amazon, normally used for rock climbing. It was sealed at both ends via a heat treatment of some type. When I bought my 2nd rope, from an arb vendor, it was Vortex, and one end looked like it had a factory end, and the other end just had some electrical tape wrapped around it, loosely holding things together. I was shocked by this, the same way you were. The explanation given for this treatment was that some ropes need to be "milked", and once milked the owner can finish the end off with "whip stitching" I think it is called. I was still a little taken aback by this electrical tape treatment, as the rope was starting to unravel itself more than I thought should be permitted during shipment to a customer just getting their hands on it for the first time. The customer service rep agreed that they should look into a better technique for holding the rope end together in the future, and was apologetic. I do not know if they ever changed their method of dealing with freshly cut ends of rope after that, or not. The vendor was Sherrill. I'm not avoiding them, but the only other climbing rope I've purchased was obtained from a different vendor.

Tim
 
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TimBr said:
Are you willing to name what vendor of arb goods you had this issue with? Thanks.

Tim
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Let's not make this another Dump on Vendors platform

Over my career I've bought spools from all of the brands and gear from lots of vendors with similar results

Stay positive. Using TreeBuzz.com to air customer service gripes gets old. And to what end?

This vendor griping was going on at a woodworking site I follow. After a while there were comments by participants about the negative feeling in the discussions. It had nothing to do with woodworking. After a thread was opened and the vendor bashing was addressed the tone changed. The discussion there feels better now
 
I agree. I am not posting to bash a vendor. I Just wanted to know the norm for rope hanks. I've ordered lots of ropes, and rope hanks from many different vendors. They always came sealed ended. I imagine because they were cut via hot rope knife. Maybe it was early or late in the shift and cut by a normal blade. I hate stinking up my workroom when cutting/sealing rope ends. If I order a Hank for a lanyard and it comes a foot short and I have to tape and cut/seal and end, it's a big deal on a short lanyard. If that's the norm, I will order an extra 2'.
 
Heavy26R said:
...... If that's the norm, I will order an extra 2'.
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New norm???
Come on man, I don't care who's selling it,you should get what you pay for. 12oz can of soft drink? Pint of ice cream. Lay it out and measure it if that's what it takes. Since when as consumers do we have to accept some new norm. Heck even your cereal box tells you what you're going to get even if it does settle a little bit.
 
In Canada we have the Bureau of Weights and Measures, in the US you have . . . some government department for sure - maybe called Legal Metrology or something else? Just find the department and send in a complaint in writing with the details. Shorting consumers in most western countries is not legal and there must be a US or state government department somewhere that would address this.
As for letting them get away with it, give 'em 10 cm and they'll take a meter (or yard or . . )
They can't advertise a length and then send you something they measured by weight. As I used to tell players when refereeing soccer games - you can't sell that move on sale in Walmart . . . (usually accompanied by a card of some colour or other . . )
 
Tom Dunlap said:
@yoyoman made me chuckle

My plane ticket is always labeled MSP...not Rosemount!

RMT is across the Minnesota River from MSP...just a little short of the MSP airport...a critical short distance
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That's funny Tom! I do hate it when I land a few feet short, of any runway. Navy pilots hate it even more. Ladies and gentlemen, enjoy your flight, will get you there plus or minus 6% or so.
 
Tom Dunlap said:
Let's not make this another Dump on Vendors platform

Over my career I've bought spools from all of the brands and gear from lots of vendors with similar results

Stay positive. Using TreeBuzz.com to air customer service gripes gets old. And to what end?

This vendor griping was going on at a woodworking site I follow. After a while there were comments by participants about the negative feeling in the discussions. It had nothing to do with woodworking. After a thread was opened and the vendor bashing was addressed the tone changed. The discussion there feels better now
Click to expand...
.

It is very refreshing to hear from a member of any forum that has a very high post count that recognizes that the tone matters. I make my own decisions about when and how often I visit anyplace on the web. What you describe matters, and it matters to me.

It sounds like I should start taking a open reel tape to my new ropes.
 
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