Alejandro Concolor
New member
- Location
- SB Mtns
Just a fair warning if anyone is considering getting one of the senior citizens in their life a WIRELESS LifeLine unit. After we got my Grandmother all set up we found out that the box wouldn’t work. It had two bars of signal, which is the minimum requirement for them to give it the OK. But when we tested it and pushed the button for an emergency, it would attempt the call for about 3 minutes, then the signal bars would drop completely out. Then after another couple minutes the box would say, “your call cannot be completed. Please move your unit to another location in the home.” —-how the heck would a person be able to do that if they had just fallen. Or if they were having a heart attack... and had already been waiting for 5 minutes just to hear that.
The Reason Being: Philips runs their equipment off of AT&T cell towers. But they neglected to inform us of that little fact when convincing us to get this machine. Yet when we called to ask why the machine wasn’t working, they Stupervisor was quick to point out that that was our problem- as if we should have already known. And after talking to the technician in our area, come to find out he knows nothing about that little fact either.
Something to consider if you have a senior in your life. Check the AT&T signal strength in that area/home.
Thanks for listening.
There’s also a video of exactly how it goes down in an emergency call. There’s a little down time in the middle of the video, but imagine if you were hurt and waiting for a response.
The Reason Being: Philips runs their equipment off of AT&T cell towers. But they neglected to inform us of that little fact when convincing us to get this machine. Yet when we called to ask why the machine wasn’t working, they Stupervisor was quick to point out that that was our problem- as if we should have already known. And after talking to the technician in our area, come to find out he knows nothing about that little fact either.
Something to consider if you have a senior in your life. Check the AT&T signal strength in that area/home.
Thanks for listening.
There’s also a video of exactly how it goes down in an emergency call. There’s a little down time in the middle of the video, but imagine if you were hurt and waiting for a response.










