1adkarborist
New member
- Location
- inside the blue line
does anyone use metrics to measure your business? productivity, profitability, sales, etc?
business metrics?
- Thread starter 1adkarborist
- Start date
Mangoes
Participating member
- Location
- Greater Toronto Area
Absolutely- what gets measured gets done.
1adkarborist
New member
- Location
- inside the blue line
Mangoes, can you give me some insight and specifics? I am just getting into it and mostly looking at time tracking, but anything you can offer would be appreciated!
Mangoes
Participating member
- Location
- Greater Toronto Area
Safety:
annual total by worker and by supervisor (i.e. supervisor acquires all subordinate totals)
- # injuries
- injury type (first aid, medical aid, time lost)
incidents total by worker and by supervisor
- # incidents
- type of incident (near miss, damages, vehicle)
- $ cost of incident
Productivity:
- daily, weekly, monthly, annual income per manhour
- daily, weekly, monthly, annual percent applied vs unapplied hours (travel, repairs, training)
- $ quoted vs $ won (by rep, by week, month, annual)
- % leads quoted vs % leads won (by rep, by week, month, annual)
Customer:
annual total of accolades by worker and by supervisor
- Net Promoter Score via customer satisfaction surveys
Safety is our priority. We had troubles a few years ago with a big growth push, new staff etc. I was measuring the safety metrics for my own info, and they were very disappointing. January the following year I shared the results with key staff (they weren't necessarily aware I was measuring with such detail) we discussed and continued measuring through that year. Our results at YE were cut by 75%. Bonuses reflected the drop.
FYI - custom fields in Jobber makes measuring these metrics a B R E E Z E, so long as you know how to manage pivot tables in excel.
What gets measured gets done.
annual total by worker and by supervisor (i.e. supervisor acquires all subordinate totals)
- # injuries
- injury type (first aid, medical aid, time lost)
incidents total by worker and by supervisor
- # incidents
- type of incident (near miss, damages, vehicle)
- $ cost of incident
Productivity:
- daily, weekly, monthly, annual income per manhour
- daily, weekly, monthly, annual percent applied vs unapplied hours (travel, repairs, training)
- $ quoted vs $ won (by rep, by week, month, annual)
- % leads quoted vs % leads won (by rep, by week, month, annual)
Customer:
annual total of accolades by worker and by supervisor
- Net Promoter Score via customer satisfaction surveys
Safety is our priority. We had troubles a few years ago with a big growth push, new staff etc. I was measuring the safety metrics for my own info, and they were very disappointing. January the following year I shared the results with key staff (they weren't necessarily aware I was measuring with such detail) we discussed and continued measuring through that year. Our results at YE were cut by 75%. Bonuses reflected the drop.
FYI - custom fields in Jobber makes measuring these metrics a B R E E Z E, so long as you know how to manage pivot tables in excel.
What gets measured gets done.
1adkarborist
New member
- Location
- inside the blue line
Thanks Mangoes! very nice information there. How many people in your company?
It sounds like you use the terms applied vs. unapplied to describe what I call billable vs. non billable hours. So applied hours can be applied to the invoice and unapplied are just part of overhead?
I like tracking incoming phone calls too, response times, follow ups, and it gives a glimpse into what future sales might be.
Never used jobber, I will look into it. I have used QB for decades and am now trying to implement some additional tracking and projecting using excel. One of my problems is that my company, which was dramatically reduced after the recession is now a two monkey circus (my Fiance and myself) so if we aren't producing, we aren't getting paid! So, I am developing a set of metrics to project our annual productivity and compare it to actual. the juggling act of doing every single facet of running a business makes it easy to let the details slip by.
It sounds like you use the terms applied vs. unapplied to describe what I call billable vs. non billable hours. So applied hours can be applied to the invoice and unapplied are just part of overhead?
I like tracking incoming phone calls too, response times, follow ups, and it gives a glimpse into what future sales might be.
Never used jobber, I will look into it. I have used QB for decades and am now trying to implement some additional tracking and projecting using excel. One of my problems is that my company, which was dramatically reduced after the recession is now a two monkey circus (my Fiance and myself) so if we aren't producing, we aren't getting paid! So, I am developing a set of metrics to project our annual productivity and compare it to actual. the juggling act of doing every single facet of running a business makes it easy to let the details slip by.
Mangoes
Participating member
- Location
- Greater Toronto Area
Glad to help!
Keep it simple for your smaller operation. Your basic KPIs are;
- $ revenue per billable hours vs $ revenue per total hours.
- $ quoted vs $ sold
I`m not sure I would analyse much more for a 2 person crew, who is already devoted to optimal efficiency. Avoid analysis paralysis.
Keep it simple for your smaller operation. Your basic KPIs are;
- $ revenue per billable hours vs $ revenue per total hours.
- $ quoted vs $ sold
I`m not sure I would analyse much more for a 2 person crew, who is already devoted to optimal efficiency. Avoid analysis paralysis.
How did this tracking help you turn things around? How did it help with down time injuries etc?
