Charging Treestuff for your time

Stumpsprouts

Stumpsprouts

Been here much more than a while
Location
Asheville
Hi everyone, I’m just wondering what hourly rate you usually charge Treestuff for being on hold, and for having your cabling job held up a couple weeks because they say they have something in stock and then turns out it’s on back order.

It has happened to me virtually every time I’ve bought something from them in the past 4 years so I think if I invoice properly it could really add up!
 
Stumpsprouts said:
Hi everyone, I’m just wondering what hourly rate you usually charge Treestuff for being on hold, and for having your cabling job held up a couple weeks because they say they have something in stock and then turns out it’s on back order.

It has happened to me virtually every time I’ve bought something from them in the past 4 years so I think if I invoice properly it could really add up!
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Yep! They went downhill and I went elsewhere.
 
That sucks man. Seems to happen pretty regularly with them too. I’d look into a new supplier…… they’re usually my absolute last resort when ordering.
 
Small business often doesn't think about two things: capital sparing (having bits and pieces in stock just in case bad things happen or common wear items need replacing) and the issue of long lead items. Seems more and more, lead times are getting longer. "Just in time delivery" often isn't. In response to this maybe it'd be possible to make a list and pre-purchase common wear items way before you may need it. Or some outfits work co-operatively and only purchase one or two types/ models of equipment and then draw on a common set of spares/ parts that several firms keep in a kind of common parts shed. Just an idea maybe. Works for stuff even like pumps and instrumentation in oil and gas . . . .
 
rico said:
I hate to be the turd in the punch bowl but it sounds like someone scheduled a job without having what they needed on hand to perform the job. Oops.
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I scheduled the job after I ordered the gear. The email that notified me it was on back order came the next day. :)

Plus I am not operating as a business anymore. This was a one off side gig for a neighbor so I don’t keep much on hand.

The last time I ordered from Ts it was the rope runner pulley, which was the only place I could find it. Same thing- said it was in stock, turned out to be on back order- months went by and finally a sweet person on the buzz sent me a used one.
 
Stumpsprouts said:
I scheduled the job after I ordered the gear. The email that notified me it was on back order came the next day. :)

Plus I am not operating as a business anymore. This was a one off side gig for a neighbor so I don’t keep much on hand.

The last time I ordered from Ts it was the rope runner pulley, which was the only place I could find it. Same thing- said it was in stock, turned out to be on back order- months went by and finally a sweet person on the buzz sent me a used one.
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The most upseting issue is when a vendor shows the product to be "In Stock" and they charge your card...you feel you are all set.

Then the e-mail comes with the bad news.....extra work on our end, for their failure to keep their website current. Dislike.

I agree Ts went downhill....they were AWESOME before they sold......
 
Stumpsprouts said:
I scheduled the job after I ordered the gear. The email that notified me it was on back order came the next day. :)

Plus I am not operating as a business anymore. This was a one off side gig for a neighbor so I don’t keep much on hand.

The last time I ordered from Ts it was the rope runner pulley, which was the only place I could find it. Same thing- said it was in stock, turned out to be on back order- months went by and finally a sweet person on the buzz sent me a used one.
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There can be no doubt that TreeStuff ain't what they used to be and is why I stopped purchasing from them a few years ago. I just know from experience not to schedule a job that needs a specific tool/material until I have said tool/material in my hands.
 
rico said:
There can be no doubt that TreeStuff ain't what they used to be and is why I stopped purchasing from them a few years ago. I just know from experience not to schedule a job that needs a specific tool/material until I have said tool/material in my hands.
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This is solid advice as the other side is when they ship you gear, but it is not the right stuff!

Tony
 
  • Haha
Reactions: evo
surveyor said:
Another thing that irks me is when they say your item has shipped, when in fact a shipping label has been created but the item is only in the system, not actually in transit.
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This is becoming the norm, it’s more of the shipping company thing. Once a label is created it’s in the tracking system.
 
rico said:
There can be no doubt that TreeStuff ain't what they used to be and is why I stopped purchasing from them a few years ago. I just know from experience not to schedule a job that needs a specific tool/material until I have said tool/material in my hands.
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Agreed. I try to have functional doubles of almost everything.
Pole pruners x3
X2 big shot heads.
Two buckets of dynamic cabling stuff
6-8 rigguys and other hardware for cabling.
 
I love wesspur to death
Yet I bought a few replacement blades for my Tisurgi handsaw. When they showed they were much longer! Wouldn’t fit in the scabbard which was pretty worn out anyway.

So I figured it was a simple fix and I could buy a new scabbard that fits these longer blades.

No dice can’t buy the scabbard only?!

Had to special order a whole new saw, as they don’t even list it.

I don’t get selling a replacement blade for a saw you don’t even carry.

Yet we know who runs that show, Sherril has the exclusive distribution in the states. They control all that is silky! Including replacement pole saw parts. Y’all remember when they blamed silky for disallowing their metal pole saws for sale in the states? A few short weeks later they started selling their own branded crap
 
@evo I hear you about having redundancy. When the pandemic happened and shipping/availability of things was all thrown off, I got paranoid and really stepped up what I’ve got in “back stock” in the barn. I’d hate to be sidelined over something small.
 
Back before everything went on the internet I used to order fro a tool supplier, mills cutters etc. Good old "order desk please". After I got burned by the desk order screen saying in stock, I drive across the city, sorry we were wrong I took to SOP " the computer might be wrong. I can wait, can you physically go check the shelf before I commit to driving over to pick it up? Set it aside behind the pickup desk". Saved about 5 trips. But one time a new inside sales girl insisted in stock, pretended to check said yes and I got burnt.

More recently I was sourcing some hard to get part and an online site claimed to have it with "call for availability". For the life of me I couldn't get the guy to commit yes or no in stock. Red flag, avoid, Typical take order, charge your card make you wait possibly until a refund. I think they're called drop shippers, middle man their way in and order it to your address,

Anyone old enough to have mail order stories like when Sears catalogue had v8 short blocks? That'd be a doozie to straighten out!
 
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