TreeStuff and SherrillTree Join Forces

treehumper said:
Maybe there'll be some deals on the RW to go with the kit!

I've held many companies to account for poor service and defective or poor quality products. I've been on the receiving end so I know how it feels to have a customer take me or the company to task on an issue. The best response is to solve the problem, address it head on. Give the customer the benefit of the doubt. Sure there are some that will take advantage but most are genuine. When the company treats customers as suspect then it tends to hurt the company. This was the case with ST. Tripp acknowledged this and is making the effort to address their past shortcomings.

It was evident from the candid discussions with all of us that they are looking at all facets of their business model and looking for ways to improve how each aspect functions while still running a profitable venture. I'm satisfied with this for the time being. Will they realize their goals? Will we be better served by them? These are the questions that time will answer and then, I for one, will vote with my dollars. Does this mean I'll only shop ST or TS? Nope. However I will give them the opportunity to win my business just as I have with any other supplier.

As for the side bar on the Rope Knight or Armour or Shield, I found it exceedingly pricey, to the point where I would need to have some experience with it before I could do the benefit analysis. That in itself became a barrier to the market. I've yet to come across anyone who is using it so I may try it out but, I'm not going to be the first on the block to have one.
Click to expand...
Really well put, @treehumper :guitarra::rock:
 
So here it goes.

I'm fairly certain I was "that guy" at the meeting. Probably the hosts and the attendees were both wondering when I would stop with the questions and rehashing old wounds. Having said that I enjoyed the time. Loved meeting some good folks from the buzz. I was asked the question over and over if I was surprised Sherrill wasn't some big mirrored highrise with their own starbucks. Also that the people who work there were just common folks like us. I was sort of taken back by that. I told them I felt sold short that I couldn't make a distinction between the actual people that work there and the corporate culture and attitude. I never though bad of the people who work at Sherrill just felt like their business values and practices left the customer short and feeling like the income was more important than the people who provided that income through purchases.

We harped on customer service. That seemed to be an area they are working on the best they can. they totally own the dissatisfaction the common people have with them. Through market research they can see they type of customer they have and the customer ts has. Two totally different kinds of customer. They have tons of major contracts and long time customers who are established and older. TS customers seem to be younger and independent. They want to make strides in regaining the support of those customers either via ts or Sherrill. Doesn't really matter really where we shop. Its the same thing now. As for the rope logic brand. It was a move to bring continuity between the two splicing services. It was also a marketing move as well as the new Notch equipment branding. Now they can both sell to a consumer who doesn't want something labeled Sherrill or treestuff. Now everyone including other retailers can sell notch. Bartlett for instance wont sell s Sherrill bag but they will sell a notch bag. Kinda smart on everyone's part.

It seems like they want to make things rite by the consumer. the people we met were very nice and seemed to have a genuine interest in the consumer satisfaction. The want to make past management practices a thing of the past and be judged on the new corporate attitude. That's great but they have a long road ahead of them. their product development is strong and between both groups we will see good stuff coming our way. Sherrill sells tried and true industry tested products where ts is more cutting edge. they assure us it will stay that way. The also assured us the last thing they want to screw up is the thing ts has going for them.

There was a lot. I asked for my own information about the Ropetek situation. Two very different versions of the story. You be your own judge. That's not my business to bring up Paul's situation on a public media forum. I had posted some reviews on a private forum on facebook and it brought over 300 comments. Interesting to ready peoples feelings on the subject. If there is any interest I can cut and paste some of my comments but it isn't anything earth shattering.

So there will be some growing pains. If there's a problem, call customer service and make your own decision about how you are treated. All I can saw is they are now managed by good people trying to do good things. I guess we will see how the shareholder board supports their plan. Time will only tell if things remain the same or get better, as well if the merger is a success or a failure in the eyes of the consumer. I left feeling like it was a non issue. I'll keep being a faithful consumer until such time I determine I need to shop elsewhere. If the plan stays the plan, no change will be needed. I didn't feel dirty or bought after I left there. I felt like I had a chance to say some things and someone actually heard me. What they do with that information is up to them at this point. I feel positive, but reserved based on past experiences but like I said time will tell.
 
Thanks for sharing, Steve. I always appreciate your perspective- probably more so after finally getting to meet you. It was good to have you and treehumper grill the Sherrill team. We all heard perspectives worth considering, both from the questions and answers. The Sherrill team took a LOT of notes during the roast/session, so your proactive stance has provided a major player in our industry with key insights in how to better serve customers.

The best part- having a beer with you while watching Nick go bananas over the Cubs.
 
Steve Connally said:
So here it goes.

I'm fairly certain I was "that guy" at the meeting. Probably the hosts and the attendees were both wondering when I would stop with the questions and rehashing old wounds. Having said that I enjoyed the time. Loved meeting some good folks from the buzz. I was asked the question over and over if I was surprised Sherrill wasn't some big mirrored highrise with their own starbucks. Also that the people who work there were just common folks like us. I was sort of taken back by that. I told them I felt sold short that I couldn't make a distinction between the actual people that work there and the corporate culture and attitude. I never though bad of the people who work at Sherrill just felt like their business values and practices left the customer short and feeling like the income was more important than the people who provided that income through purchases.

We harped on customer service. That seemed to be an area they are working on the best they can. they totally own the dissatisfaction the common people have with them. Through market research they can see they type of customer they have and the customer ts has. Two totally different kinds of customer. They have tons of major contracts and long time customers who are established and older. TS customers seem to be younger and independent. They want to make strides in regaining the support of those customers either via ts or Sherrill. Doesn't really matter really where we shop. Its the same thing now. As for the rope logic brand. It was a move to bring continuity between the two splicing services. It was also a marketing move as well as the new Notch equipment branding. Now they can both sell to a consumer who doesn't want something labeled Sherrill or treestuff. Now everyone including other retailers can sell notch. Bartlett for instance wont sell s Sherrill bag but they will sell a notch bag. Kinda smart on everyone's part.

It seems like they want to make things rite by the consumer. the people we met were very nice and seemed to have a genuine interest in the consumer satisfaction. The want to make past management practices a thing of the past and be judged on the new corporate attitude. That's great but they have a long road ahead of them. their product development is strong and between both groups we will see good stuff coming our way. Sherrill sells tried and true industry tested products where ts is more cutting edge. they assure us it will stay that way. The also assured us the last thing they want to screw up is the thing ts has going for them.

There was a lot. I asked for my own information about the Ropetek situation. Two very different versions of the story. You be your own judge. That's not my business to bring up Paul's situation on a public media forum. I had posted some reviews on a private forum on facebook and it brought over 300 comments. Interesting to ready peoples feelings on the subject. If there is any interest I can cut and paste some of my comments but it isn't anything earth shattering.

So there will be some growing pains. If there's a problem, call customer service and make your own decision about how you are treated. All I can saw is they are now managed by good people trying to do good things. I guess we will see how the shareholder board supports their plan. Time will only tell if things remain the same or get better, as well if the merger is a success or a failure in the eyes of the consumer. I left feeling like it was a non issue. I'll keep being a faithful consumer until such time I determine I need to shop elsewhere. If the plan stays the plan, no change will be needed. I didn't feel dirty or bought after I left there. I felt like I had a chance to say some things and someone actually heard me. What they do with that information is up to them at this point. I feel positive, but reserved based on past experiences but like I said time will tell.
Click to expand...

Thanks for representing! All of you that went took time out of your week to go make a difference and let our concerns be heard. I particularly appreciated, Steve, your attitude and willingness to be a spokesman and offered to be a conduit for all of us to make a connection with Sherrilltree and all. You faced them with all of our words which was probably a lot for you to coordinate and express.

I felt reassured earlier when I heard Tripp respond to posts and saw his genuine interest in connecting with us. His offer to have a group of us who were interested to come see for ourselves, his attitude in responding to accusations, and the overall approach and drive to make changes where changes are needed...From all of this I could see there was a true effort, but without people to represent us and critique and give feedback, Sherrilltree would not have had as solid of a foundation going forward. They need to hear from the consumer to make the proper adjustments. SO, the long and the short of it. Thank you to those who went and thank you Sherrilltree for the invitation! I am sure it worked well for everyone involved.
 
This is where TS or ST should have preempted the confusion by just putting something up on their web pages. "We are removing the Quickies from our site for a few weeks as we........ There are no safety concerns, just the continuous improvement of products to better serve our customers" Or something like that. Sherilltree, Wesspur, Treestuff, anyone selling stuff, it takes a few minutes to be preemptive and does nothing but make our customers trust you more.
 
monkeylove said:
This is where TS or ST should have preempted with "We are removing the Quickies from our site for a few weeks as we........ There are no safety concerns, just the continuous improvement of products to better serve our customers"
Click to expand...
They did send out a notice to people who had purchased the cast version of the quickie saying exactly that. However, you are right about the fact nobody else knows what's going on.
 
Sounds like there could be some type of safety issue. If you can't buy it now on safety grounds, I believe a notice should be out. These are used in life protection situations. I'm with MonkeyLove on this right now.
 
Sales of the quickie were stopped. I do not like the size of the pin in relation to the hole of the quickie. especially the cast version. We have not determined if there is a safety issue. We have not been able to cause a failure with any tests of the quickie in a working situation. However, the product is not the way it should be. We are having some meetings at TCIA to decide how to proceed.
 
You must log in or register to reply here.

New threads New posts

Kask Stihl NORTHEASTERN Arborists Wesspur TreeStuff.com Teufelberger Westminster X-Rigging Teufelberger
Back
Top Bottom