- Location
- Haddonfield, nj
Just reviewed my copy of the new Sherrill "master catalog" the other day. They have two full pages dedicated to the petzl zig zag, a device that was recalled TWO MONTHS AGO.
Yet they don't have a single god damn mention of a revolutionary piece of climbing gear that a majority of my tree climbing friends are using, THE AMAZING ROPE WRENCH!
It's politics. All fricken politics and its BS. You are doing your customers a disservice by not providing them with the best gear for sale possible and you aren't doing it because....?
While piling it on. Remember those todoku pole saws that y'all pimped so god damn hard just a year ago? I do, my boss bought your sales pitch, shucked out damn near 900$ for two sets with the promise that these are the wave of the future. That they made up for the flimsily made hyachi telescoping pole saws that are very difficult to replace the parts for. No. These, the mighty Todoku, would solve all of my woes of having to re drill new holes so that the button would stop popping out. Help rid me of the nightmares of trying to order new sections or buttons or the stupid plastic tabs.
For awhile, you were so right. The todoku took me into its arms and cuddled me and assured me that everything was going to be okay. With every branch I cut I found myself losing my doubts, my inhibitions, my fears.
But then came the day I needed to order new replacement parts. A year had passed. The todoku had seen some better days but it was still standing. Bruised and beaten but also resilient and undeterred it plugged along. The orange plastic clamps mostly broken. The holder bags a far gone conclusion. It was time to polish it up. Surprise the todoku with a spa day and replace all of its broken clips and bags. When I called Sherrill they had acted as if they never heard of the saw I was referring to. Danny (who is a legitimate nice guy and damn good at what he does) tried his best to help me but that saw not only wasn't available in their catalog but it wasn't even mentioned in the computer system except for a replacement blade. Danny offered to call Japan. He said he would learn Japanese and study their culture so that he could better communicated with them on my needs (actually he said he could call but it wasn't going to yield anything).
The solution for selling us 900$ worth of pole saws that we now can't buy replacement parts for? "I don't know if you're familiar with the hayauchi saw but its a great saw"
I hate you. Just so much.
Yet they don't have a single god damn mention of a revolutionary piece of climbing gear that a majority of my tree climbing friends are using, THE AMAZING ROPE WRENCH!
It's politics. All fricken politics and its BS. You are doing your customers a disservice by not providing them with the best gear for sale possible and you aren't doing it because....?
While piling it on. Remember those todoku pole saws that y'all pimped so god damn hard just a year ago? I do, my boss bought your sales pitch, shucked out damn near 900$ for two sets with the promise that these are the wave of the future. That they made up for the flimsily made hyachi telescoping pole saws that are very difficult to replace the parts for. No. These, the mighty Todoku, would solve all of my woes of having to re drill new holes so that the button would stop popping out. Help rid me of the nightmares of trying to order new sections or buttons or the stupid plastic tabs.
For awhile, you were so right. The todoku took me into its arms and cuddled me and assured me that everything was going to be okay. With every branch I cut I found myself losing my doubts, my inhibitions, my fears.
But then came the day I needed to order new replacement parts. A year had passed. The todoku had seen some better days but it was still standing. Bruised and beaten but also resilient and undeterred it plugged along. The orange plastic clamps mostly broken. The holder bags a far gone conclusion. It was time to polish it up. Surprise the todoku with a spa day and replace all of its broken clips and bags. When I called Sherrill they had acted as if they never heard of the saw I was referring to. Danny (who is a legitimate nice guy and damn good at what he does) tried his best to help me but that saw not only wasn't available in their catalog but it wasn't even mentioned in the computer system except for a replacement blade. Danny offered to call Japan. He said he would learn Japanese and study their culture so that he could better communicated with them on my needs (actually he said he could call but it wasn't going to yield anything).
The solution for selling us 900$ worth of pole saws that we now can't buy replacement parts for? "I don't know if you're familiar with the hayauchi saw but its a great saw"
I hate you. Just so much.
