tree stuff, its been real....

Discussion in 'Rant and Rave' started by Jasonk, Sep 22, 2017.

  1. Gorman

    Gorman Well-Known Member

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    I’m lucky enough to live an hour away from shelter so I get my packages the next day. Suck on that amazon!
     
    CutHighnLetFly likes this.
  2. Big rig

    Big rig Member

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    Waretown nj
    I can't wait to tell one of my customers "I'm only human were bound to make mistakes" as he or she is staring at a log i mistakenly dropped through their roof.(y)
     
  3. ROYCE

    ROYCE Well-Known Member

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    "Disappointment happens when outcomes don't meet expectations" I think that is the major issue with us all right now. We became accustomed to a certain expectations and now their not being met....and we are disappointed. I hate being disappointed!!
     
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  4. deevo

    deevo Well-Known Member

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    Wow
    wow! I didn’t know they stopped splicing in Indy, what happened to all the staff? Sorry to hear about your order, my latest one shipped fast and arrived in Ohio @treebilly s quick, even though he got a small shirt and ordered a large ! Lol
     
  5. treebilly

    treebilly Well-Known Member

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    Feb 10, 2015
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    I can check your shirt size if you want. Just need your permission to open said order. Also I can't be held responsible if a buff or stickers are missing.

    And to be fair, quantities were limited on the shirts. My 5 year old daughter got a limited edition night gown. The pic of me in it is not very flattering.
     
  6. Tuebor

    Tuebor Well-Known Member

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    Dec 16, 2014
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    Detroit
    So, if I want a custom lanyard made by the end of the year, I should probably order it now?
     
    Tyler Durden likes this.
  7. waross

    waross Member

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    Northwest Indiana
    Yes. Or order from some other supplier
     
  8. CutHighnLetFly

    CutHighnLetFly Well-Known Member

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    Yeah don't worry, someone from treestuff will so on be on here to post that "we ship hundreds, thousands, millions of orders. Some of them are going to get screwed up. Repetitively. But we always say sorry after"
     
  9. Boomslang

    Boomslang Well-Known Member

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    "Here's my personal number......call me anytime day or night so that I can give you the illusion of being able to affect change when really I'm just a cog in a broken system."
     
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  10. deevo

    deevo Well-Known Member

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    Well Treebilly opened my box /order I managed to get an elusive invisible shirt!
     
  11. treebilly

    treebilly Well-Known Member

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    N. Lawrence
    Hope you believe me. Put myself in a bad place by opening it. The rest of your order is there. Plus stickers,glasses,and wild flower seeds
     
    deevo likes this.
  12. cerviarborist

    cerviarborist Well-Known Member

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    I placed a small Treestuff order yesterday. Nothing exciting, just a replacement Hayauchi blade, a new laser pointer and a saw scabbard. All three items showed "in stock" in my cart, but I called anyway, and the rep confirmed plenty of each item on hand. I usually take the step of confirming with a live person that my items are in stock, before placing any online orders. It keeps me sane.
     
    treebilly likes this.
  13. waross

    waross Member

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    Location:
    Northwest Indiana
    Courtney at Treestuff is the best. She seems very upset that they coudl not get my order right two times around and got management involved and they understand they have a serious issue. They did get my order correct and shipped it overnight and all was correct and even provided it free for all the hassle. They have redeemed themselves for the moment. Thanks Courtney.
     
  14. oldoakman

    oldoakman Well-Known Member

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    Alorgia
    X2 on Courtney being the best. She has been at TS a long time and I think she really understands the business and the needs of those of us ordering. She really ought to get a raise and promotion.
     
    Levi.CO likes this.
  15. deevo

    deevo Well-Known Member

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    Horseshoe Valley, Ontario, Canada
    I got a reply said they were out of stock by the time I made my order, no biggie @bonner1040 will hook me up at the tree expo I’m sure with something cool!
     
  16. southsoundtree

    southsoundtree Well-Known Member

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    Olympia, WA
    Curious how many orders per year they ship. Curious about the error rate, and how it compares to other online retailers.
     
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  17. pctree

    pctree Well-Known Member

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    Oct 15, 2007
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    So after reading through this thread it becomes apparent that since the Sherrill acquisition TS has gone down hill with regard to their service. It is widely accepted that Sherrill rips off other peoples ideas and makes sub par products.

    Why do people buy from them again??
     
    Stant82 likes this.

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