This is really my first time doing a full review on a product buying experience but since it was so bad I feel it's my duty to share my experience with everyone to prevent anyone else from doing business with this horrible company. I just recently bought their 87-48AJ which is still in transit to Oahu as we speak so I can't give my opinion yet on their equipment so I will just be concentrating on their customer service and employees. Basically, I bought the lift brand new from them online and I let them know right off the bat that I'm on Oahu and I'm going to need some help at least getting it to Matson which is the company that ships from CA to HI. They were fine with this and went ahead with the sale. I gave them all the information regarding Matson's hours they were open, the booking number and their customer service line in case they had any problems. I had no idea who was shipping my lift until I received a call a week before it was expected to arrive at the port asking me if there was an unloading dock since they shipped it with a refrigerator container. This was a red flag that they went with a really cheap shipping company since your supposed to ship this equipment either with an open or enclosed trailer, especially to a port. No one did their due diligence or planned ahead for this so I called Matson and they said their ramp might be able to reach it but they weren't sure. I then had to buy the trailer for it and have it shipped over to the port to meet Up Equip's shipping company. I talked with the shipping company a day before they were scheduled to arrive and told me they were going to be there at 8am and to have the trailer there at that time. My trailer guy ended up arriving at 7:45am and the shipping company showed up 2 hours later. Turns out Matson's ramp was too short and they had no way to take the lift off the trailer. Someone eventually called a tow company to get it off since they didn't have a backup plan. Due to CA traffic, the towing company took quite a while and even longer to get it off the container. It was about 5pm by the time they got it off the trailer but it was too late since Matson closes their lot at 3pm. I then find out they unloaded it on some side street onto the trailer. I was freaking out because the shipping company left it on a street with my trailer guy who wasn't going to take my trailer since he was only hired to just transport the trailer and help get it on if possible. I then called Up Equip's salesman Alain explaining to him my situation and all he basically said was it wasn't his problem and the transaction is completed. He then rudely hung up on me. Alain was extremely unpleasant to work and was obviously never taught about customer service even dealing with him via email, wouldn't do business with him again. So the lift was basically delivered on some random side street with no help at all from Up Equip in regards to fixing the problem. I then had to convince my trailer guy to help me out since Up Equip abandoned me on the side of a road so I paid the driver to take it to a tow yard where they had to keep it over the weekend since it was hard to find someone to ship it back to Matson. I ended up paying an extra $2600 thanks to Up Equip and didn't get a single apology or even 1 phone call from them. I can't stand losing money due to incompetence but the stress from the whole situation was worth a lot more than the money I lost. I tried multiple times to talk with Up Equip's manager Martin but he wasn't any help and just made up excuse after excuse since he thinks his company doesn't make any mistakes and everything is the customer's fault. I have already filed a complaint with Canada's ministry of government and consumer complaints and will continue to spread the word to stay away from this rubbish company.