What do you do in a situation where no matter how you try to resolve it the customer is just unhappy and leaves you a pretty negative review online. Aside from disputing the review people can say what they want online and if they're ticked off may exaggerate the truth and make you look bad. How do you recover from something like this? Aside from learning what you could've done differently if it is indeed a mistake on the part of you and your company, how do you recover from having a bad review public where everyone can see? Especially if you have say 10-15 high reviews and then one really bad review? Has anyone been in this situation before?